We are here to help create customer and employee experiences that will grow your business.

RKC Solutions was founded by Robert and Kimberly Cowie to provide consulting in the area of customer and employee experience. Our goal is to work with you to identify key touchpoints, collect feedback from customers and employees, and determine actionable insight that will directly affect the experience of your customers and employees.

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Robert Cowie

Founder

Robert has over 30 years of experience in the consumer electronics and television broadcast industries with the ability to create programs, build teams, drive change, reduce costs, and improve processes. As a transformational customer experience leader, Robert is passionate at helping businesses build effective CX programs which yields actionable insights for creating customer and employee experiences that will drive business success and growth. Robert became NPS certified in 2011.

Kim

Kimberly Cowie

founder

Kimberly worked as a civil servant for the County of San Diego, Department of Child Support Services (DCSS) for over 20 years. As a Legal Support Manager, her staff was responsible for providing clerical support to the department (mailroom, imaging, reception, mail response). Becoming a State DCSS Certified Trainer in 2009, Kimberly taught the departments employees on various topics including customer service. She is a life-long learner and her greatest joy is helping and teaching others.

What people are saying

I was fortunate enough to work with Robert in two different capacities – when he was Vice President of VAIO Product Quality and when he was Vice President, Customer Insight and Advocacy. His commitment to quality – whether in product or end users – is always at the forefront of his leadership. He champions the customer-centric approach and garners support from all levels within the organization by his patience and persistence. What I respect most about Robert is his ability to see the bigger picture, and from that picture map a new road to customer success.
Eileen Karakas Senior Manager, Programs and Planning at Sage Therapeutics
Throughout my numerous years of working with Robert i was always struck by how much he thinks about the end user and the quality expectations that he/she might have of a product. He never shied away form taking very painful and far-reaching decisions with the goal of protecting quality and ensuring that expectations were met. But Robert is also a very strategic thinker who always championed new technologies and collaborations within the Sony product family to build market differentiators as well as find new ways of delighting our end users.
Xavier Lauwaert Global Product & Portfolio Management
Robert is one of the most innovative and out of the box thinkers I have had the pleasure of working with. His firm belief in data driven decision making and process improvement via incremental steps lead Intel and Sony on a 4 year quest to gather quality usage data from millions of users worldwide. Results from this data collection and analysis process has made significant impact to Intel both in cost savings as well as design decisions.
Bijan Arbab Director of System Telemetry at Intel
Robert was the person who stepped up to the leadership role for NPS in in SEL for VAIO. It was Robert who brought together a comprehensive, cross-functional and global team of people to concentrate on improving Sony VAIO's NPS. Robert used his business and technical relationships and his get it done style to drive tremendous improvements in VAIO's NPS scores during the period that he and I worked together at SEL. NPS rose dramatically during the first year as a result of detailed feedback from customers and action taken not only here in the US but also with the development teams in Japan.
Dan Wiersma Customer Experience Expert