What we do

Voice of Customer

Great customer experiences does not just happen by accident. Businesses need to understand what delights or frustrates their customers in order to engineer experiences which will bring customers back again and again. 

We will create customer surveys which will collect crucial feedback across the end-to-end customer journey to provide insights that will enable you to create winning customer experiences. We can create and deploy Customer Relationship surveys and Transactional surveys, collect and analyze the feedback data, and provide your company with game-changing customer insights to drive transformational changes.

Voice of Employee

Employees who are happy and satisfied, provide exceptional customer experiences. Just has happy and satisfied customers help to create a positive work environment for employees. It is a continuous cycle that needs to be fully understood and acted upon by also listening to your employees to understand what must be done to engage, motivate and prepare them to deliver the customer experiences that bring growth and success to your business. We will collect valuable employee feedback through our Employee Relationship surveys which will allow you to create a work environment empowering your employees to succeed.

CX Program Management

Whether you need to launch a CX Program or take yours to the next level, we can help you. Our philosophy and methodology are to treat customer experience as a complete program starting with developing a strategy that is aligned with your business goals. We work with you to map and understand your customer’s journey across every touchpoint, gain insights from both customers and employees, and define what is causing good and poor experiences. We will help you execute a roadmap to implement activities to create engaging customer and employee experiences, drive awareness of your CX program, and communicate to all stakeholders including customers, employees, and managers the program’s goals, initiatives, and results.

Workshops

Building great customer experiences needs team members from across the organization to come together to recognize what creates meaningful experiences and to understand the entire journey the customer takes. Workshop are one of the most effective ways of bringing different departments together to brainstorm and strategize what will create winning customer experiences for your business, to drive awareness and excitement for your CX program, and to map out your customer’s journey across the various touchpoints and interactions with your products and services. We will work with you to define, plan, and facilitate the workshop to meet the goals and desired outcome for your business.

Please contact us at

rkcsolutions14@gmail.com

(541) 238-5088